UnitedHealth agrees to $1.8M settlement over robocall complaint
UnitedHealth Group has agreed to pay nearly $1.8 million to resolve a class action lawsuit brought against its subsidiary Optum, alleging the company used illegal robocalls to push home healthcare services, including prescription delivery and telemedicine.
A lawsuit claimed the company used artificial, prerecorded voice messages sent by robo dialers to advertise Optum at Home, even to people who were not signed up to receive calls, regardless of whether or not those on the receiving end opted out.
This constituted a violation of the Telephone Consumer Protection Act (TCPA), plaintiffs alleged.
Although UnitedHealth agreed to the settlement, the company does not admit to any wrongdoing in making the calls, which reportedly occurred between Dec. 11, 2019, and March 27, 2025.
The primary plaintiff bringing the case, which was given class-action status, said he received ongoing calls from Optum, despite never giving permission for any company related to UnitedHealthcare to contact him.
Anyone who received the unwanted spam calls can sign up to receive part of the settlement fund, the deadline for filing set for June 24. A website has been set up to manage claimant responses.
The court date has been scheduled to fully resolve the case. That hearing is scheduled for Aug. 4.
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