Hospitals share top health IT vendors to work with in the Best in KLAS 2022 list

KLAS Research, a healthcare information technology market research firm, released its 2022 Best in KLAS report, which covers more than 1,000 health IT informatics solutions. The report offers a list of the top "Best in KLAS" companies to work with based on feedback from end users at the healthcare systems that use the software. 

The hospitals and other healthcare facilities that share their perspectives in KLAS interviews help vendors improve and help their peers make better technology buying decisions, explained Adam Gale, president of KLAS Research.

"These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry," Gale said. "The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms. The Best in KLAS award serves as a signal to provider and payer organizations that they should expect excellence from the winning vendors.”

Below are some of the key health informatics rankings for technologies used across the hospital enterprise categories. Find more information and rankings on the KLAS website.

The best overall EMRs in healthcare

For the twelfth straight year, KLAS said Epic is recognized as the top electronic medical record (EMR) overall software suite, finishing ahead of Meditech, Cerner, CPSI and Allscripts. Epic was also named the top Overall Physician Practice Vendor, coming in several points ahead of Athena Health and NextGen Healthcare. Additionally, Epic won nine other Best in KLAS awards in various market segments.

KLAS uses a grading system of A through F for clinicians to rank various aspects of a vendor's service and system functionality. Epic's EpicCare Inpatient EMR earned an A for most categories and a B+ for operations. Epic had an overall performance rating of 91.1 out of 100.

Meditech's Expanse Acute Care EMR earned B and C rankings, with an overall ranking of 81.2. Cerner's Millennium PowerChart and Community Words Clinical earned mostly C rankings, but also a D for value. Cerner had an overall rank of 73.3. Allscripts Sunrise earned a mix of C and D ranks and one F for loyalty. It had an overall performance rank of 65.6.

Best overall health IT services firms

Nordic was named the top Overall IT Services Firm by KLAS, based on end-user feedback in interviews. Nordic scored above 90 in six different services segments and won Best in KLAS for HIT Implementation Leadership (Large). 

Galen Healthcare was recognized as the top Overall Implementation Services Firm, which is a new KLAS category. Galen also won Best in KLAS in HIT Staffing and Clinical Optimization, while also excelling in HIT Implementation Leadership (Small) and Technical Services. 

The Chartis Group repeated its success from 2021 as the winner of the top Overall Healthcare Management Consulting Firm for the second year in a row. The Chartis Group won four Best in KLAS awards and achieved high customer satisfaction in several additional professional services areas. 

Infor ERP was named Most Improved Software Product. Infor ERP customer satisfaction improved 23% over the past year. Customers reported significant relationship improvements and much more engaged executives. Additionally, satisfaction with proactive service and training have both improved dramatically over the past year. Customers also report feeling much more aware of and comfortable with Infor’s go-forward vision for the ERP product. 

Greenway Integrity Practice Management was named Most Improved Physician Practice Product. Midsized physician practices (11–75 physicians) that use Greenway Intergy Practice Management told KLAS there was increased satisfaction with the solution over the past year, particularly with the level of executive involvement. 

Some of the top-ranked inpatient clinical care IT systems

• 340B Management Systems (3 or More Covered Entities), Verity Solutions Verity 340B, 88.5
• 340B Management Systems (Less Than 3 Covered Entities), PharmaForce PharmaForce 340B, 95.0
• Acute Care EMR (Large - Over 200 Beds), Epic Care Inpatient EMR, 91.1
• Acute Care EMR (Small - 1-200 Beds), Meditech Expanse Acute Care EMR, 84.3
• Automated Dispensing Cabinets, BD Pyxis MedStation ES, 85.7
• Clinical Communications, Halo Health Halo Clinical Collaboration Platform, 92.9
• Clinical Decision Support - Care Plans and Order Sets, Zynx Health Zynx Order Sets and Care Plans, 90.0
• Clinical Decision Support - Point-of-Care Clinical Reference, EBSCO Information Services DynaMed Solutions, 89.5
• Data Archiving, Triyam Fovea EHR Archive, 94.7
• Drug Diversion Monitoring, Kit Check Bluesight for Controlled Substances, 90.9
• Go-Live Support, CSI Healthcare IT Go-Live Support, 96.5
• HIT Implementation Leadership (Large), Nordic HIT Implementation Leadership - Large, 96.8
• HIT Implementation Leadership (Small), Health Data Movers HIT Implementation Leadership - Small, 98.7
• Infection Control and Monitoring, Wolters Kluwer Sentri7 Infection Prevention, 91.4
• Integration Engines, Lyniate Corepoint, 95.6
• Interoperability Platforms, InterSystems HealthShare Unified Care Record, 89.6
• IV Workflow Management, Grifols PharmacyKeeper Verification, 86.8
• Medication Inventory Management, Epic Willow Inventory (Inpatient), 86.3
• Pharmacy Surveillance, VigiLanz Pharmacy Surveillance, 92.6
• Smart Pumps (EMR-Integrated), ICU Medical Plum 360 (LVP), 92.1
• Smart Pumps (Traditional), Baxter Spectrum IQ (LVP), 89.5

Top ambulatory and post-acute care software systems

• Ambulatory EMR (11-75 Physicians), athenahealth athenaClinicals, 83.3
• Ambulatory EMR (Over 75 Physicians), Epic Care Ambulatory EMR, 89.3
• Ambulatory RCM Services, R1 Physician RCM Services, 80.5
• Ambulatory Specialty EMR, PCC EHR (Pediatrics), 92.0
• Ambulatory Surgery Center Solutions, Surgical Information Systems (SIS) SIS Charts (Surgery Centers), 90.7
• Behavioral Health, Credible Behavioral Health Enterprise Software, 77.2
• Claims and Clearinghouse, Waystar Clearinghouse, 90.7
• Home Health (Large - Over 200 Average Daily Census), MatrixCare Home Health (EHR) (Brightree), 87.1
• Home Health (Small - 0 - 200 Average Daily Census), MEDITECH Home Health EHR, 80.7
• Hospice, MatrixCare Hospice (Brightree), 85.0
• Long-Term Care, PointClickCare (SNF EHR), 87.6
• Patient Intake Management, Phreesia, 90.0
• Practice Management (11-75 Physicians), NextGen Healthcare NextGen Enterprise PM, 79.6
• Practice Management (Over 75 Physicians), Athenahealth AthenaIDX (Ambulatory), Epic Resolute/Prelude/Cadence Ambulatory, 89.1
• Small Practice Ambulatory EMR/PM (10 or fewer Physicians), NextGen Healthcare NextGen Office EMR/PM - Small Practices, 82.7

Top rated radiology and cardiology IT systems

• Cardiology Information Systems (CVIS), Fujifilm Synapse Cardiovascular, 83.6
• Cardiology Hemodynamics Systems, GE Healthcare Mac-Lab, 84.0
• Image Exchange, Intelerad DG Suite (Ambra), 92.3
• Oncology: Medical Information Systems, Epic Beacon, 89.4
• Oncology: Radiation Oncology Information Systems, Varian (A Siemens Healthineers Company) ARIA – Radiation Oncology, 84.9
• PACS (Large - 300K+ Studies), Sectra PACS, 88.5
• PACS (Small - Under 300K Studies), Sectra PACS, 92.8
• Speech Recognition: Front-End Imaging, 3M MModal Fluency for Imaging, 89.0
• Universal Image Viewer, Philips Vue Motion (Carestream), 86.0
• Vendor Neutral Archive (VNA), Fujifilm Synapse VNA (TeraMedica), 86.3

Top ranked healthcare payer solutions

• Care Management Solutions (Payer), ZeOmega Jiva, 82.7
• Employer Sponsored Healthcare Services, Everside Health Employer Sponsored Healthcare Services, 93.6
• Payer Claims and Administration Platforms, HealthEdge HealthRules Payor, 78.1
• Payer IT Consulting Services, Change Healthcare Payer IT Consulting, 97.2
• Payer Quality Analytics, MedInsight Quality Analytics, 85.5

Best ranked healthcare cybersecurity and privacy IT systems

• Healthcare IoT Security, Medigate IoMT Solutions, 95.3
• Identity and Access Management (Access Management), Imprivata IAM Suite, 87.7