New Gallup research shows AI carving transition into the healthcare landscape
Almost 15% of more than 5,500 U.S. adults—representing around 14 million individuals—have skipped a doctor visit after feeling satisfied enough with health advice they received from AI.
The finding is from the Gallup polling and consulting organization, which conducted the research late last year for its West Health-Gallup Center on Healthcare.
Other key findings from the project report, posted April 15:
- 59% who use AI for health info are researching before doctor visits.
- 46% have used AI to understand medication side effects, 44% to interpret medical information and 38% to research a diagnosis or medical condition.
- 25% of Americans have used an AI tool or chatbot for health information or advice, mainly as a supplemental tool for their care.
- 14% of those who have recently used AI-generated health information say they did so because they were unable to pay for a doctor visit, 16% because they could not access a provider and 21% because they felt dismissed or ignored by a provider in the past.
Heavy use doesn’t translate to deep trust
Despite the widespread reliance on AI for health information, only 4% who use the technology for that purpose say they strongly trust its accuracy.
“As AI becomes more integrated into how patients seek and use health information, understanding when it may complement care and when it may serve as a substitute will require continued attention,” Gallup analysts comment. “The broader picture is one of a healthcare landscape in transition, with AI shaping how many Americans prepare for, engage with and reflect on their healthcare experiences.”
More:
As Americans utilize AI-generated health information or advice, including in contexts where questions about accuracy and appropriate use may arise, healthcare systems will need to adapt to how these tools are being incorporated into the healthcare journey.
Dave P. has worked in journalism, marketing and public relations for more than 30 years, frequently concentrating on hospitals, healthcare technology and Catholic communications. He has also specialized in fundraising communications, ghostwriting for CEOs of local, national and global charities, nonprofits and foundations.