“We need balance between standardized data and that data that is messier and harder to deal with but has equal value,” said Sally Okun, RN, vice president of advocacy, policy and patient safety at PatientsLikeMe, speaking at the Office of the National Coordinator for Health IT’s fifth annual Consumer Health IT Summit. If providers don’t find a way to establish that balance, “we will miss the opportunity to learn what participants can tell us about their real lives.”