EHR satisfaction growing

EHR customer satisfaction across the primary care physician sector has improved by leaps and bounds compared to six years ago.

During the first quarter of 2014, only 8 percent of primary care doctors were “very dissatisfied” with the ability of their systems to decrease workload compared to 48 percent of such physicians in 2009, according to Black Book Rankings. In addition, 39 percent of family practice, general practice, pediatricians and geriatric specialists report a return to normal levels of productivity after rolling out their EHR systems.

These findings culminated from interviews in 2014 of more than 22,000 healthcare professionals on the EHR client experience.

Respondents credit some of the recent satisfaction gains to the efforts of vendors to improve workflow issues, delivering on promises, Meaningful Use achievements and fortified client support.

Based on the aggregate client experience and customer satisfaction scores on 18 key performance indicators, San Francisco-based Practice Fusion ranked first across all surveyed EHRs. Other top-scoring primary care centric vendors include: Greenway Medical, Care360 Quest, Kareo, Praxis, AmazingCharts, CareCloud, CureMD, Allscripts, athenahealth and eClinicalWorks.