Best in KLAS: End-users review top health IT systems in the US
KLAS Research announced its Best in KLAS 2025 awards this week in about 150 health informatics market segments.
The rankings are based on end-user feedback to surveys and interviews conducted by KLAS. The awards are based entirely off a real-world review of vendor technology performance in hospitals and health systems. The health IT products are then ranked on a 100-point scale. The scores basically show hospital and health system reviews of installed software across healthcare, which can help when making purchasing decisions.
Epic swept most EHR categories—again
For the 15th consecutive year, Epic has been named the top Overall Health System Suite by KLAS Research, having won 14 of the Best in KLAS 2025 awards this week in various market segments.
The Overall Health System Suite rankings are reserved for vendors that offer a comprehensive suite of products designed to meet the core IT needs of health systems. According to KLAS, Epic earned the top spot for excelling "above average" across several segments, including acute care electronic health records (EHR), patient accounting, ambulatory system-owned EHR, cardiology, health system-owned home care, practice management patient portals, population health management, EHR-centric virtual care, long-term care, and oncology.
KLAS has awarded Athenahealth the title of Best in KLAS for Overall Independent Physician Practice Suite. The recognition highlights Athenahealth's outstanding performance across multiple market segments, including ambulatory EHRs, practice management software, patient portals, EHR-linked ambulatory revenue cycle management (RCM), and HRS-focused virtual care platforms.
Epic and Athenahealth were both ranked much higher than there next closest competitors in the overall categories.
Top performers listed by category:
• Acute Care EHR & Patient Accounting: Large (>400 Beds) - Epic EpicCare
• Acute Care EHR & Patient Accounting: Midsize (151–400 Beds) - Epic EpicCare
• Acute Care EHR & Patient Accounting: Small (1–150 Beds) - Meditech Expanse/MaaS
• Automated Dispensing Cabinets - BD Pyxis MedStation
• Clinical Communications: Acute Care - Epic Secure Chat
• Smart Pumps: EHR-Integrated - ICU Medical Plum 360
• Smart Pumps: Traditional - BD Alaris Pre and Post Remediation
• Infection Control & Monitoring - Wolters Kluwer Sentri7 Infection Prevention
• Medication Inventory Management - Epic Willow Inventory (Inpatient)
• Pharmacy Surveillance - VigiLanz Pharmacy Surveillance
Ambulatory and post–acute care winners:
• Ambulatory EHR: Health System Owned - Epic EpicCare Ambulatory EHR 91.6
• Ambulatory EHR: Independent (>75 Physicians) - Epic EpicCare Ambulatory EHR 91.0
• Ambulatory EHR: Independent (11–75 Physicians) - Athenahealth AthenaClinicals
• Ambulatory Surgery Center Solutions - Surgical Information Systems (SIS)
Revenue cycle winners:
• Ambient Speech - Abridge
• Claims Management - Waystar Claims Management
• Clinical Documentation Integrity - Nuance
Medical imaging winners:
• PACS: Large with more than 300,000 studies - Sectra PACS
• PACS: Small with less than 300,000 studies - Sectra PACS
• Image Exchange - Nuance
Public cloud:
• Amazon AWS
The complete 2025 Best in KLAS: Software and Services awards are available here.
Dave Fornell has covered healthcare for more than 17 years, with a focus in cardiology and radiology. Fornell is a 5-time winner of a Jesse H. Neal Award, the most prestigious editorial honors in the field of specialized journalism. The wins included best technical content, best use of social media and best COVID-19 coverage. Fornell was also a three-time Neal finalist for best range of work by a single author. He produces more than 100 editorial videos each year, most of them interviews with key opinion leaders in medicine. He also writes technical articles, covers key trends, conducts video hospital site visits, and is very involved with social media. E-mail: dfornell@innovatehealthcare.com