Cortico launches HIPAA-compliant AI module to automate telemedicine and patient messaging

Cortico, a healthcare workflow automation developer, today announced the launch of an enhanced AI module designed for secure telemedicine and patient communication. The technology addresses administrative friction in virtual care by automating the non-clinical tasks that traditionally contribute to physician burnout.

Operational Efficiency through RPA and AI While consumer use of large-language models for health queries has reached record highs in 2026, healthcare executives are increasingly focused on the "execution layer" of clinical operations. Cortico’s new module utilizes Robotic Process Automation (RPA) to handle administrative tasks autonomously, simulating staff actions within the Electronic Medical Record (EMR).

Strategic features of the module include:

• Integrated Messaging: Built on Smart on FHIR technology, the module allows providers to message patients directly from the EMR via SMS or email with Two-Factor Authentication (2FA).
• AI Document Triage: Through a partnership with Waive the Wait, the system uses AI to categorize and route incoming referrals and patient-uploaded photos directly into EMR charts.
• Automated Intake: The system automates up to 90% of intake tasks, including insurance verification and digital registration, populating data directly into clinical notes.
• Compliance Standards: The platform is SOC 2 Type 2 and ISO 27001 compliant, meeting HIPAA and PIPEDA requirements for North American healthcare providers.

Quantifiable Impact on Care Delivery Data from early adopters indicates that the automation of these workflows provides a measurable ROI for health systems facing persistent workforce shortages.

In a primary care setting, the implementation of Cortico’s integrated tools saved a single clinic between 18 and 29 hours of administrative work per week. Furthermore, documentation error rates fell from 15% to 0.3%. Dr. Andy Minhas, Cortico’s chief medical officer, noted that his practice increased daily patient volume by 30% while eliminating 70% of manual administrative tasks following the module's deployment.

The Strategy for Phone-Free Clinics In 2025, more than 300,000 patients managed their care monthly via Cortico without requiring telephone interaction with a front desk. Throughout 2026, Cortico plans to expand its integration capabilities with enterprise systems, including Epic, Oracle Health, AdvancedMD, and Practice Fusion.

"By providing a system that is accessible for patients, we give clinicians their evenings back," said Clark Van Oyen, CEO of Cortico. "Our mission is to eliminate the administrative burden surrounding the doctor visit through secure, autonomous workflows."