Passion, purpose required for real improvement

Derrick Suehs, chief quality officer of Crouse Hospital in Syracuse, N.Y., discusses the difference between good and great patient care. "I've begun to realize the difference between good and great comes down to passion and purpose. I suspect many people will dismiss this conclusion as overly simplistic, but I disagree," Suehs writes in an editorial published by Hospital Impact.

Suehs says he's not implying that the healthcare industry lacks passion and purpose but to make improvements, people must have a passion to want to make a difference. Everyone in healthcare has an obligation to "challenge ourselves to get better, to own our own behaviors and attitudes."