Denver Health enlists Microsoft for diabetes management
Denver Health has implemented a chronic condition management (CCM) program, based on Microsoft software, to engage diabetes patients in their care.
The bidirectional platform enables patient-provided data collection through text message queries to diabetic patients about home blood sugar measurements and facilitates providers sending reminders to patients of upcoming appointments.
Before the demonstration and study phases of the program, Denver Health, a Level 1 academic trauma center and the safety net hospital for the Denver area, assessed the effectiveness of a between-visit, chronic-disease management program for its high-risk diabetes patients. In the first phase of the CCM program, patients with diabetes both responded to text messages and improved their home glucose monitoring, according to Microsoft.
Providers reported on the engagement of patients around their diabetes care and on the identification of patients suffering from low blood sugar. Case coordinators at Denver Health reviewed self-report patient data and followed up with patients by phone, in accordance with established clinical guidelines.
The CCM platform integrates Office SharePoint Server 2007, Microsoft Dynamics CRM and Microsoft SQL Server 2008 to facilitate patient-provider communication. The CCM platform enables providers of any size to address a number of chronic diseases with varying degrees of complexity, according to Redmond, Wash.-based Microsoft.
The bidirectional platform enables patient-provided data collection through text message queries to diabetic patients about home blood sugar measurements and facilitates providers sending reminders to patients of upcoming appointments.
Before the demonstration and study phases of the program, Denver Health, a Level 1 academic trauma center and the safety net hospital for the Denver area, assessed the effectiveness of a between-visit, chronic-disease management program for its high-risk diabetes patients. In the first phase of the CCM program, patients with diabetes both responded to text messages and improved their home glucose monitoring, according to Microsoft.
Providers reported on the engagement of patients around their diabetes care and on the identification of patients suffering from low blood sugar. Case coordinators at Denver Health reviewed self-report patient data and followed up with patients by phone, in accordance with established clinical guidelines.
The CCM platform integrates Office SharePoint Server 2007, Microsoft Dynamics CRM and Microsoft SQL Server 2008 to facilitate patient-provider communication. The CCM platform enables providers of any size to address a number of chronic diseases with varying degrees of complexity, according to Redmond, Wash.-based Microsoft.