KLAS: Most customers are satisfied with single sign-on
Single sign-on (SSO) satisfaction scores continue to outperform many other market segments, although scores have decreased somewhat over the past two years due to unforeseen complexities with SSO systems, according to a report from market research firm KLAS.
“SSO vendors have had a difficult time keeping up with providers’ expectations over the last couple of years,” stated the Orem, Utah-based KLAS. “Integration and system complexity are creating greater disruptions than customers expected. However, the majority of those who have implemented SSO and context management believe these technologies to be worth the investment.”
The report noted that some SSO ratings might be a reflection of the hardware used for strong factor authentication, i.e. biometrics, proximity cards and smart cards. “Difficulty getting biometric products to work as needed has many providers leaning toward proximity tools,” stated the report.
“While biometrics are still heavily in use, organizations are trending towards proximity devices. These allow for consolidation of services onto one card to provide facilities access, identification and/or time and attendance along with SSO authentication,” the company added.
Merger and acquisition activity is reframing the SSO market, KLAS proclaimed. IBM bought Encentuate in 2008, and Microsoft acquired Sentillion at the end of 2009. In October 2010, Oracle purchased Passlogix.
Despite a slight decline in SSO customer satisfaction ratings during the past two years, providers generally reported the technology to be a valuable purchase, especially related to workflow simplification.
In the report, Imprivata lead the vendor pack with an approval score of 83.6 out of 100, followed by Microsoft (83.2) and HealthCast (82.4).
“SSO vendors have had a difficult time keeping up with providers’ expectations over the last couple of years,” stated the Orem, Utah-based KLAS. “Integration and system complexity are creating greater disruptions than customers expected. However, the majority of those who have implemented SSO and context management believe these technologies to be worth the investment.”
The report noted that some SSO ratings might be a reflection of the hardware used for strong factor authentication, i.e. biometrics, proximity cards and smart cards. “Difficulty getting biometric products to work as needed has many providers leaning toward proximity tools,” stated the report.
“While biometrics are still heavily in use, organizations are trending towards proximity devices. These allow for consolidation of services onto one card to provide facilities access, identification and/or time and attendance along with SSO authentication,” the company added.
Merger and acquisition activity is reframing the SSO market, KLAS proclaimed. IBM bought Encentuate in 2008, and Microsoft acquired Sentillion at the end of 2009. In October 2010, Oracle purchased Passlogix.
Despite a slight decline in SSO customer satisfaction ratings during the past two years, providers generally reported the technology to be a valuable purchase, especially related to workflow simplification.
In the report, Imprivata lead the vendor pack with an approval score of 83.6 out of 100, followed by Microsoft (83.2) and HealthCast (82.4).