KLAS: EMR functionality gaps challenge multi-specialty health orgs

While a patchwork of best-of-breed EHR systems might provide the best clinical solution for different specialists, inpatient and large group leaders balance physician demands with the realities of implementing, interfacing and supporting each solution, according to a report from market research firm KLAS.

For the report, Orem, Utah-based KLAS interviewed over 700 medical professionals in order to understand how their EMR vendors tackle each of their varied specialties--both as an enterprise offering and by individual specialty.

The highest satisfied specialty, according to the report, is internal medicine, followed by family medicine, pediatrics and OB/GYN. The least satisfied specialty was ophthalmology.

This report is divided into two sections: Inpatient & Large Group Analysis and Specialty Insights & Key Players. Inpatient & Large Group Analysis examines vendors that provide broad coverage of specialties and are frequently scored by inpatient environments, including vendors like Allscripts, Cerner, eClinicalWorks, Epic, GE Healthcare and NextGen. Individual Specialty Insights & Key Players dives into tools that represent high-volume and/or high-revenue specialties, including vendors like Amazing Charts, Aprima, athenahealth, e-MDs, Greenway, PCC, Praxis, SRSsoft, and Vitera.

KLAS Research Director Mark Wagner said, "Vendors strive to meet providers' needs and reach the specialty EMR promised land by offering a solution that provides the fewest gaps with the best support for the broadest number of specialties."

Wagner continued, "Providers also want a solid solution for the critical, high-revenue and high-volume specialties; strong ambulatory/inpatient data exchange, whether through native EMR integration or HL7 interfaces; and clean code releases built on top of dependable applications that work in tandem with reliable customer support."

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