Utah exec’s ‘holy grail’ of healthcare starts with listening to patients
As STAT News puts it, University of Utah Health Care CEO Vivian Lee, MD, PhD, MBA, is looking for a revolution in healthcare, and it all starts with asking patients one question: What do you want from your care?
She has implemented other major changes in management of the health system, like posting unedited physician reviews online and building a massive database to track the system’s cost “to the penny.” It seems to have paid off, with the system being named No. 1 for quality in Vizient’s rankings of academic medical centers.
This new initiative, which patients answering on an iPad screen, is about emphasizing that a patient’s own goals shouldn’t get lost in the myriad world of traditional benchmarks and quality measures.
“That’s the holy grail for me,” Lee said. “Now we’re really going to start to define value in terms that matter to the patients.”
For more on this new initiative and why Lee’s previous efforts have wowed other administrators, click on the link below:
John joined TriMed in 2016, focusing on healthcare policy and regulation. After graduating from Columbia College Chicago, he worked at FM News Chicago and Rivet News Radio, and worked on the state government and politics beat for the Illinois Radio Network. Outside of work, you may find him adding to his never-ending graphic novel collection.