Health system announces new plan to refund patients if expectations aren't met

Michael Walter | | Health Exec | Policy & Regulations

Have you ever had an unpleasant experience at a doctor’s office or hospital? Did you get your co-pay back?

The Pennsylvania-based Geisinger Health System has unveiled its ProvenExperience program, which offers refunds to patients who don’t have their expectations met while receiving care.

Geisinger Health System president and CEO David T. Feinberg, MD, announced the program on Nov. 11, at the 2015 Press Ganey Executive Leadership Conference in Orlando, Fla.

"The way I see it, if you go into Starbucks and you're not happy with your order, they don't sip your latte and argue that they made it correctly,” Feinberg said during his presentation. “They just take care of you on the spot. What matters to me is that every patient is satisfied with their treatment and so I started thinking, 'What is our guarantee? What is our refund?’”

Read the full story below:

Health system lauded for innovation now offering famous 'warranty' based on pat…

Michael Walter
Michael Walter, Managing Editor

Michael has more than 18 years of experience as a professional writer and editor. He has written at length about cardiology, radiology, artificial intelligence and other key healthcare topics.

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