ONC debuts EHR complaint system

Beth Walsh | | Health Exec | EMR/EHR

The Office of the National Coordinator for Health IT (ONC) has launched an online form where users can log complaints about certified products' functionality and usability.

"If you have a problem with your health IT, you should start by contacting the developer or vendor," Acting Deputy National Coordinator for Health IT Jon White, MD, wrote on the ONC website. "If that doesn't work and you think the issue relates to the product's certified capability, then you should contact the ONC-Authorized Certification Body (ACB), which should be able to work with you and the developer to resolve most issues. But if the issue remains unresolved, please submit your issues to ONC."

The agency wants to know about such problems as the inability of EHRs to share or receive health information, health IT safety, data blocking and more.

Comments logged at HealthIT.gov/healthitcomplaints will be reviewed and responded to by ONC staff. White said the process will help the agency "better triage, track, route and respond to your health IT concerns or challenges."

Beth Walsh,

Editor

Editor Beth earned a bachelor’s degree in journalism and master’s in health communication. She has worked in hospital, academic and publishing settings over the past 20 years. Beth joined TriMed in 2005, as editor of CMIO and Clinical Innovation + Technology. When not covering all things related to health IT, she spends time with her husband and three children.

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