Press Ganey framework puts spotlight on patient-centered care

A new report by Press Ganey presents a framework to deconstruct and address patient suffering as part of its work to advance patient-centered care.

The report, Reducing Suffering: The Path to Patient-Centered Care, advises organizations on how to understand and address sources of avoidable suffering across the patient experience. Specifically, it presents levels of advanced analytics that uncover opportunities to improve the patient experience and engagement, which are: system-level performance; individual physician performance; and employee and physician engagement.

“The industry is facing a care coordination and cost crisis,” said Patrick T. Ryan, CEO of Press Ganey. “The path to transforming our system is through patient-centered care that is designed to engage patients as active partners in their healthcare. We believe the first step on this path is to redefine our model under a new construct that identifies, understands and addresses patient suffering.”