Saint Luke's Health System Ranks Among Highest in Nation in Patient Satisfaction Survey
KANSAS CITY, Mo., April 5, 2013 -- As a health system, Saint Luke's ranks among the highest in the nation in patients' perspectives in the Centers for Medicare and Medicaid Services' (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of patients' hospital experiences.
Data recently provided by HealthStream, the system's patient satisfaction consultant, show that Saint Luke's Health System ranks 12th in the nation among large health systems with five or more hospitals.
Health systems in the top tier nationally included Baylor and Mayo health systems, among others. Historically, Saint Luke's individual hospitals have repeatedly topped all other metropolitan area hospitals in HCAHPS rankings. The new report from HealthStream marks the first time Saint Luke's has known its standing as a health system compared to other health systems.
"These impressive rankings are a direct reflection of the incredible dedication by our nurses, physicians, and staff to strive for the highest level of patient satisfaction every day across all entities in our health system," said Saint Luke's Health System President and CEO Melinda Estes, M.D., MBA. "It's gratifying to know that we're considered among the nation's best-known hospitals for quality care."
The ranking aggregates scores across multiple aspects of care for all the hospitals in Saint Luke's Health System. The 27-question survey queried patients about perceptions of their hospital experiences. The report provides a national, standardized look at key aspects of patient care, including communication with staff, pain and medication management, discharge information, cleanliness and quietness of hospital environment, overall rating of hospital, and willingness to recommend the hospital.
Hospitals comprising Saint Luke's Health System are:
- Saint Luke's East Hospital
- Saint Luke's South Hospital
- Saint Luke's Hospital of Kansas City
- Saint Luke's North Hospital – Barry Road and Smithville campuses
- Wright Memorial Hospital, Trenton, MO
- Hedrick Medical Center, Chillicothe, MO
- Cushing Memorial Hospital, Leavenworth, KS
- Anderson County Hospital, Garnett, KS
The current data reflect results of patient satisfaction surveys conducted between April 2011 and March 2012.
Saint Luke's Health System consists of 10 area hospitals and several primary and specialty care practices, and provides a range of inpatient, outpatient and home care services. Founded as a faith-based, not-for-profit organization, our mission includes a commitment to the highest levels of excellence in health care and the advancement of medical research and education. The health system is an aligned organization in which the physicians and hospitals assume responsibility for enhancing the physical, mental and spiritual health of people in the metropolitan Kansas City area and the surrounding region.