Health Net investigates missing server drives

Health Net, a managed care organization, is conducting an investigation into several server drives that the company said are “unaccounted for” from its data center in Rancho Cordova, Calif. The investigation follows notification by IBM, the company responsible for managing Health Net’s IT infrastructure, that it could not locate several server drives.

"After a forensic analysis, Health Net has determined that personal information of some former and current Health Net members, employees and healthcare providers is on the drives, and may include names, addresses, health information, Social Security numbers and/or financial information," the Los Angeles-based Health Net stated in a March 14 press release.

Yet, the organization did not disclose how many people might be affected or when it became aware of the missing server drives.

Health Net is offering affected individuals two years of free credit monitoring services, including fraud resolution and, if necessary, restoration of credit files, as well as identity theft insurance. These services will be provided through the Debix Identity Protection Network, according to the release.

Health Net, which delivers managed healthcare services through health plans and government-sponsored managed care plans, provides benefits to approximately six million individuals across the U.S. Health Net’s behavioral health services subsidiary provides behavioral health, substance abuse and employee assistance programs to approximately 5.4 million individuals, including Health Net’s own plan members.