KLAS: Integration is top priority for staff scheduling tools
Healthcare providers prefer the functionality of standalone staff scheduling products, yet they're purchasing and maintaining integrated workforce management technologies, according to a report from market research firm KLAS.
For the report, KLAS interviewed 170 healthcare providers about five staff scheduling products. Although the vendors of integrated products have sold more than twice as many systems in recent years, respondents rated three standalone products higher, according to the Orem, Utah-based firm.
The report found that Kronos and API are leveraging their integrated time and attendance bases to attract and keep clients. This puts pressure on other vendors to integrate their products while maintaining functionality and service.
Other vendors could regain provider attention, and some show signs of moving toward comprehensive, integrated workforce management systems, particularly McKesson and Lawson Software, according to the report.
The top-rated vendor was McKesson, with a score of 86.3 out of 100, followed by Clairvia and Concerro, which tied with scores of 81.1 each. API and Kronos followed, with scores of 79.5 and 79, respectively.
For the report, KLAS interviewed 170 healthcare providers about five staff scheduling products. Although the vendors of integrated products have sold more than twice as many systems in recent years, respondents rated three standalone products higher, according to the Orem, Utah-based firm.
The report found that Kronos and API are leveraging their integrated time and attendance bases to attract and keep clients. This puts pressure on other vendors to integrate their products while maintaining functionality and service.
Other vendors could regain provider attention, and some show signs of moving toward comprehensive, integrated workforce management systems, particularly McKesson and Lawson Software, according to the report.
The top-rated vendor was McKesson, with a score of 86.3 out of 100, followed by Clairvia and Concerro, which tied with scores of 81.1 each. API and Kronos followed, with scores of 79.5 and 79, respectively.