Report : EMR frustration hasn't made providers lose hope in technology
Healthcare professionals must first gain control of the number of records, forms and files flowing through their organization before implementing an EMR system, according to research published by Xerox.
Seventy-five percent of healthcare workers report that electronic documents are part of their records management strategy, but 77 percent of healthcare professionals admitted they continue to be frustrated when searching for information needed to do their job effectively. The study also found that despite the difficulties, 85 percent of healthcare professionals believe their frustrations can be addressed with proper solutions.
The company's survey of healthcare professionals found document-related challenges that contribute to workplace inefficiency include:
Fifty-eight percent of healthcare professionals said that searching for information at work is worse than being "stuck in traffic."
According to Norwalk, Conn.-based Xerox, three major steps a provider can take to better prepare for the upcoming EMR deadline are:
Seventy-five percent of healthcare workers report that electronic documents are part of their records management strategy, but 77 percent of healthcare professionals admitted they continue to be frustrated when searching for information needed to do their job effectively. The study also found that despite the difficulties, 85 percent of healthcare professionals believe their frustrations can be addressed with proper solutions.
The company's survey of healthcare professionals found document-related challenges that contribute to workplace inefficiency include:
- 43 percent said there are too many paper-based files;
- 30 percent complained of information residing in multiple formats, making it nearly to impossible to search;
- 29 percent dealt with unorganized electronic files; and
- 28 percent blame an inefficient document routing and approval process.
Fifty-eight percent of healthcare professionals said that searching for information at work is worse than being "stuck in traffic."
According to Norwalk, Conn.-based Xerox, three major steps a provider can take to better prepare for the upcoming EMR deadline are:
- Take Inventory of Document Processes: Assessing the number of records, forms and files flowing through the organization and the costs associated with printing, sharing, storing and updating them, will put providers in better shape to meet security and compliance requirements and take steps toward EMR when the technology infrastructure is ready.
- Outsource Document Management: Working with external experts increases a provider's ability to respond to evolving requirements related to an EMR. An outsourcing partner with healthcare expertise will develop a plan that achieves the formula for existing employee work habits, daily volume and organizational readiness for implementing new technology.
- Implement Change Management: Consider the learning curve associated with training patients, providers, government agencies and payors on how to apply EMR technology for the betterment of patient care. Develop a structured approach to transitioning skills, behaviors and mindset to support and participate in the switch to digital records.