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Quality

 

Only a handful of healthcare markets have been given high star ratings by CMS across four different sectors, according to a study published in The BMJ, suggesting either high-quality care at one facility isn’t “dependent on or improves” quality in another or the ratings themselves are flawed.

At least 35 Florida hospitals closed ahead of Hurricane Irma hitting the state last weekend, with dozens more still operating on backup power as recovery efforts continue.

Several Florida hospitals which sit in the path Hurricane Irma is expected to take this weekend have begun evacuating patients, while others will remain open during the storm and only postpone elective procedures.

The average time a patient spent waiting to see their physician was 20 minutes in 2016, a five-minute improvement from the previous year, according to a survey of more than 1,200 practices released by the Medical Group Management Association (MGMA).

Health systems looking to limit overutilization of healthcare services may not find much to combat in the emergency department (ED), where only 3.3 percent of visits between 2005 and 2011 were classified as “unavoidable,” according to a study published in the International Journal for Quality in Health Care.

 

Recent Headlines

Martin’s Point HealthCare: Using a Registry to Improve Quality and Manage Costs

A carefully managed electronic data warehouse is a key component of improved patient care in any health-care practice and is surprisingly easy to build on and improve, once you begin the implementation process. Those were the key points of “Use of Registry Tools to Improve Care,” presented by David Howes, MD, in San Diego, California, on October 7, 2013, at the annual conference of the Medical Group Management Association. Howes is president and CEO of Martin's Point® HealthCare (Portland, Maine), a nonprofit health-care organization.

Navigating Volume to Value: A Formula to Improve Patient Health, Provider Finances

In today’s transaction-based service model, patients make their own appointments, the care they get varies depending on the provider’s memory and skill level, and it is up to patients to coordinate and manage their own follow-up.

From Good to Great: How Advocate Good Samaritan Hospital Achieved Excellence

Nearly a decade ago, when David Fox assumed the role of president and CEO of Advocate Good Samaritan Hospital, Downers Grove, Illinois, the Malcolm Baldrige National Quality Award-winning hospital held a somewhat moderate quality ranking. Employee satisfaction ranked in the 46th percentile and its physician hospital organization (PHO) was paying

Change for the Better: Cleveland Clinic Improves the Patient Experience

After Delos “Toby” Cosgrove, MD, CEO of Cleveland Clinic in Cleveland, Ohio, made a presentation about the hospital’s record of operational excellence at Harvard Business School in Cambridge, Massachusetts, several years ago, a student asked him what the hospital was doing about teaching its physicians empathy.

Benchmarking Physician Performance: Methods and Metrics

Physician employment is back—and this time, it may be here to stay, says Nick Fabrizio, PhD, a principal with the Medical Group Management Association (MGMA) Health Care Consulting Group. "I see the employment trend continuing," he says. "Not only because of declining reimbursement, but because of increases in operating expenses every year. Add in

Streamlining Utilization: HCA North Texas

Nine-hospital health system HCA North Texas, based in Irving, is like most health care organizations in the United States: faced with a challenging financial environment, it needs to find innovative ways to do more with less. Explains Michael Hayes, director of asset management for the health system, "We have to streamline processes that

The New Hospital-Physician Alignment: Preparing for a Value-Based Future

Challenges to the traditional structure of physician economics were already creating a trend toward increased hospital-physician alignment when health care reform added a strong incentive in the form of support for accountable care organizations (ACOs).1 Greg Scrine, managing principal in GE Healthcare's Performance Solutions Integrated Healthcare

Virtua Voorhees Hospital: Patient-Centric Design for Smarter Care

When the team at Virtua, a non-profit health care system headquartered in Marlton, NJ, began planning its new Voorhees hospital location in 2002, it was agreed that the design of the new facility would be governed by patient care. “The goal we had in mind was to spend our money around the patient,” says Virtua CEO Richard Miller. “When we visited

PSO Transforms Smallest State Into Patient Safety Giant

Like their counterparts in other states, hospitals in Rhode Island have experienced their share of tragic outcomes based on medical errors, from mix-ups in medication administration to wrong-site surgeries. However, change is afoot in the state as data pertaining to events are more freely reported by hospital staff, aggregated, and shared by the

Improving the Patient Experience: From Ideal to Imperative

Improving the patient experience has long been a goal of health care providers. However, health care reform is making the patient experience more than just a marketing consideration: the Centers for Medicaid and Medicare Services (CMS) have structured value-based purchasing to link 1% of Medicare reimbursement to a hospital’s performance in quality

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