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Sponsored by an educational grant from House
The health information exchange (HIE) is a critical next step in the digital transformation of health care. With the government’s meaningful use (MU) program driving electronic health record (EHR) adoption, health systems are now challenged to create a network that connects providers together to...
Sponsored by an educational grant from House
Nearly a decade ago, when David Fox assumed the role of president and CEO of Advocate Good Samaritan Hospital, Downers Grove, Illinois, the Malcolm Baldrige National Quality Award-winning hospital held a somewhat moderate quality ranking. Employee satisfaction ranked in the 46th percentile and its...
Sponsored by an educational grant from House
After Delos “Toby” Cosgrove, MD, CEO of Cleveland Clinic in Cleveland, Ohio, made a presentation about the hospital’s record of operational excellence at Harvard Business School in Cambridge, Massachusetts, several years ago, a student asked him what the hospital was doing about teaching its...
Sponsored by an educational grant from House
The only way to ace the HCAHPS is to go beyond caring for patients and make them believe you really do care for them. This journey is just beginning, and it is likely to turn up some interesting strategies along the way—not to mention a good deal of grumbling about the inherent unfairness of...
Sponsored by an educational grant from House
One of the most contentious issues associated with the Patient Protection and Affordable Care Act (PPACA) has been the creation of health insurance exchanges (HIEs), which must be composed entirely of private health insurers. While many states have resisted participation, others, like California,...

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